Help & contact

Check you're using the mobile number you registered with. Forgotten your password? Choose Forgot Password on the sign-in screen and we'll text or call you a code. If your account is locked after too many tries, ask the staff to unlock it.

No - the kiosk pauses back to the Welcome screen. Tap Top Up, then Start to carry on where you were.

On the Top Up page choose a package, then Pay by Card and Add Card (or Change Card). Pick a saved card or enter a new one, and tick the box to save it for next time.

Prints wait in the queue until you release them - log in at the printer and tap your job, or tap Print Account on the kiosk. Still nothing? Ask the staff - they clear jams, refill paper and can release a stuck job. You're never charged for a page that didn't print.

• Was it a PDF? Word, Excel and PowerPoint files can't be printed - save them as PDF first.
• Did you send it from the email address on your account? If not, send it again from that address, or put your mobile number in the subject line.
• Jobs wait for 24 hours - after that, send it again.
• Did you log in at the printer and release it?

Yes - email it as a PDF, from the email address on your account, to the right address - for example print@cibhub.co.uk for A4 black & white. Then log in at the printer and release it. All the addresses are under Email to print.

Look at the block page. If it's NetFree or Techloq, it's the hub's filter - use the request option on their page if there is one, or ask the staff.

Only a Roseteq block page means it's your own website settings - tap Filter on the Welcome screen to ask for it to be opened.

They're cleared, so the next person starts on a clean computer. Copy anything you want to keep to a USB stick or email it to yourself before you log out.

Sign in, tap Settings then Become a Member, and scan your passport or driving licence at the printer. You must be 20 or over. More on the Membership page.